| Company | Amazon – CapFloat Financial Service Pvt Limited |
| Job Title | CS Associate – Customer Service |
| Job ID | 10528185 |
| Location | Bangalore, Karnataka, India |
| Team | Amazon Pay |
| Department | Customer Service |
| Role | VKYC (Video Know Your Customer) Verification |
| Job Type | Customer Service / Identity Verification |
| Education | Bachelor’s Degree |
| Key Responsibilities | Conduct real-time video calls with customers; verify PAN, Aadhaar, Passport and Driving Licence; perform face matching; verify customer location; identify suspicious documents or fraudulent activity; maintain accurate records and screenshots; assist customers throughout the VKYC process; follow company and regulatory guidelines. |
| Basic Qualifications | Strong oral and written communication; analytical and attention-to-detail skills; basic knowledge of MS Word, MS Excel and MS Outlook; ability to handle confidential information professionally; experience in a fast-paced environment; customer service experience; Bachelor’s degree. |
| Preferred Qualification | Prior VKYC experience |
| Required Skills | Customer Service, Communication, Identity Verification, Attention to Detail, Fraud Detection, Basic Computer Skills |
| Ideal Candidate | A customer-focused professional with strong communication skills, attention to detail and the ability to handle confidential customer information. |
| Application | Apply through the official Amazon Jobs portal using Job ID 10528185. |
| Important Notice | Amazon does not ask candidates for any fees or deposits during the recruitment process. |
