| Job Title | 811 – CEC Officer – Inbound (Digital Banking – Kotak 811 Contact Centre) |
| Industry | Banking – Consumer Bank / Digital Banking |
| Job Category | Consumer Bank |
| Job ID | 230758 |
| Location | Thane, Maharashtra, India |
| Work Schedule | Full Time – Day Shift |
| Education Requirement | Bachelor’s Degree |
| Primary Objective | Handle inbound customer interactions for Kotak 811 and ensure seamless digital banking experience |
| Channel Type | Contact Centre – Inbound |
| Customer Segment | Kotak 811 Digital Banking Customers (New & Existing) |
| Core Responsibility – Query Resolution | Provide prompt and accurate resolution to inbound customer queries |
| Core Responsibility – Product Information | Explain Kotak 811 products, digital services, and account features |
| Core Responsibility – Sales Conversion | Recommend suitable banking products and close sales during inbound calls |
| Core Responsibility – Customer Engagement | Ensure high satisfaction and encourage repeat engagement |
| Core Responsibility – Documentation | Maintain detailed call logs, feedback records, and sales tracking |
| Core Responsibility – Compliance | Adhere to company policies, regulatory guidelines, and quality standards |
| Key Skills Required | Strong communication, sales orientation, digital banking knowledge, customer service skills |
| Performance Metrics | Sales conversion rate, call quality score, customer satisfaction, target achievement |
| Work Environment | Fast-paced, target-driven contact centre |
| Career Path Potential | Senior CEC Officer → Team Leader → Contact Centre Manager → Digital Banking Leadership |
| Apply Online | Click here |
